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William of Elizabethtown, KY Verified Reviewer
Original review: May 8, 2022
Spirit Airlines is the accented worst airlines always!!! However one matter you can count on is their inconsistency. My flight to and from Las Vegas was the worst airline experience e'er, there must exist some blazon hiring criteria that you must be unprofessional, unreliable and very very rude. We got charged a carry fee for a bag on our render flight only not on our initial difference. I personally witnessed a gate attendant slam a door in a passenger's face. Another gate attendant not in compatible rudely ordering a woman to put on some clothes. I volition highly recommend no one ever fly with Spirit once again, I surely won't.
Wayne of Smyrna, TN Verified Reviewer
Original review: May v, 2022
I am a senior citizen. I made these reservations to attend a memorial service in Michigan. Afterward I fabricated them they kept on changing my reservation until it was inverse to a time so belatedly that I could not get a pickup from my relatives. During the Chat session they said they would refund my coin, which I needed for another flight… Later I plant out it was a "prevarication" and they merely applied funds for time to come flights. This type of thing needs to be address to protect our senior citizens. Some blazon of warning against this airlines for lying and deceptive practices needs to be published make seniors enlightened.
Robin of Mentor, OH Verified Reviewer
Original review: May 3, 2022
Spirit Airlines is a nightmare!! They overbook and will requite your seat away. This happened to me in March along with 10 other people standing at the gate with our luggage on the aeroplane saying the flight was full. I paid for my seats more than a month prior. We were standing there in disbelief!! I have spent about two months trying to go far touch with customer service/guest relations and still no response. I personally know eight people that had a last minute/sitting at the gate cancellation within the by month. At the time they were supposed to board, Spirit announced they didn't accept coiffure or cancelled for unknown reasons. STAY Away from this airline, it will cost you more than money in the long run.
Barion of Circular Rock, TX Verified Reviewer
Original review: April 20, 2022
I volition advise anyone to never trust Spirit Airlines. I'g educating you today because I got railroaded for $410.59. This is what Spirit practise. They advertise a flight at a adept rate for the times you looking for. Then iii weeks later you get an email stating that you take changes to your flight. The flight they change your times to is some off the wall times that you are not interested in. You lot then become to the website and all the new available times for your trip is absurd. And so y'all call requesting a refund and they state you accept 24 hours of booking to abolish your trip with full refund. This is some crap because I'chiliad not the 1 who requested the change.
They offer you a credit knowing well that you lot don't even fly with them like that. A pure rip off. I looked on their website this morning time for a trip to New Orleans for my specific dates. Do yous know that they are only offer a trip to New Orleans from Texas for over 12 and half hours to get there. I can drive and get at that place in six and half hours. Avert Spirit at all cost. Don't get fooled similar I did?
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Luke of Brooklyn, NY Verified Reviewer
Original review: April 15, 2022
Dreadful experience with this airline. Nosotros requested a credit extension for our flight that was cancelled due to the pandemic. We were told this was canonical and would accept 6 days to be received on our business relationship. Nosotros therefore waited to volume our flights, and the prices increased significantly - afterwards half-dozen days, we called once again and we were told the request was not canonical and still under review. two weeks later the flight prices had risen so much our family holiday was ruined. I tried calling the airline customer services multiple times only they connected to hang up on me. Atrocious customer service. Do not recommend using this airline.
Dana of Cumming, GA Verified Reviewer
Original review: Apr 11, 2022
On our way to the airport, they sent an email cancelling the final leg of our journey due to "weather". There was no weather and all other airlines were flight. By cancelling for that reason, they have absolutely no obligation to the customer. In a panic nosotros spent hours finding and securing seats to get u.s.a. to our destination at double the cost. In the process, they held our handbag and threw information technology in a storage locker instead of attempting to get it to us. We called all week and nobody answered or returned our calls. Nosotros had no eye contacts, meds, clothes, toiletries etc, etc.
Ruined our vacation equally nosotros spent information technology trying to obtain those items and get our luggage. On the way back they delayed the flight seven hours. When nosotros got to FLL I demanded to become to the baggage locker and found it. Nosotros finally got home the next day missed piece of work and are in trouble over that. They have refused us even the money nosotros paid to accept our luggage checked?? This should all exist illegal. They are selling a product they do no have and take no obligation to provide. In all other businesses this is theft and would non be tolerated.
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Michelle of Toledo, OH Verified Reviewer
Original review: April 8, 2022
My 68 year quondam mother is stuck in the Sacramento airdrome and Spirit is telling her that they sold her ticket. And so another associate told her that they overbooked their flight, and then information technology's get-go come up starting time serve. They booked her out on leaving Saturday. Wtf kind of business organization is this!!!! I'll exist calling the BBB immediately tomorrow morn and anyone else maybe file a lawsuit for theft. Booked this flying well over a week ago!!!! All emails go to my email and they couldn't even notify anyone…. Smh.
Daniel of Indianapolis, IN Verified Reviewer
Original review: April five, 2022
I never was able to footstep on a Spirit flight simply I'll never book with them again. I got to the aerodrome for my morning flight where all alerts and messages said my flight was on time. I punched in my confirmation lawmaking at the Kiosk and was alerted in that location that my flight had been cancelled. I was rebooked for 7 hours after that twenty-four hour period. I got dorsum to the airport and my flight was expert to go. However, at the gate, boarding came and went and we just sat. 2 hours past our scheduled boarding we were told they were waiting to encounter if they were going to get a crew for the flight. After more waiting, we were told our flight was once over again canceled, now because they did not take a crew. I never stepped foot on a Spirit airplane and never will. Please don't wing with them.
Patrick of Atlanta, GA Verified Reviewer
Original review: April 4, 2022
Exercise Non FLY SPIRIT NO Affair WHAT THE PRICE IS. This is one of many trash experiences I've had with spirit. I'1000 a young single traveler wanting to see the world so naturally I want to cut costs whenever I can but this airline is non worth price cutting. I'll give you 2 examples then my terminal and most recent which has led me to say "you know what, I'd rather pay more than".
Example 1: in Florida, I checked in early on on the app. Got to the forepart of the TSA line where you lot browse your boarding pass (was in that line like 45 min). The QR code didn't piece of work from the app so they made me become to the front desk of spirit anyways. When I get there, despite me having all my pre bank check credentials and malfunctioning spirit qr code, the front desk said that considering it's at present 55 minutes or less (it was like 51 minutes btw) before the difference they cannot issue me a physical boarding pass and I therefore missed my flight and had to sleep in the airport and reschedule for the next twenty-four hour period.
On top of that, they actually tried to make me pay $100 for a rebooking despite the fact that the only reason I missed my flight was because their precheck QR codes did non scan and they had ridiculous policy that wouldn't let me get a physical laissez passer. I had to fight for a free rebooking and sleep on the floor until the adjacent day.
Another instance, I'll go along information technology short. Flight from Atlanta to Hawaii. Had a connecting flying in LA with a 4 hour layover. Atlanta flying got delayed with no prior alert. Ended up delayed about 3 hours. Got to LA tardily, missed my connecting flight. Had to rebook to fly into Honolulu instead of Maui. Had to purchase my own ticket from Maui to Honolulu on my own dime. Slept overnight at Honolulu Airport to catch a 6am flight to Maui. This is the only style for me to not miss the experience which was the merely reason I was going to Hawaii in the first place. No travel voucher or refund given.
Terminal and final time ever taking this completely trash airline. April iii flight from Vegas back to Atlanta. Get an electronic mail about vi hours before the flight saying our flight is canceled, not delayed but CANCELED. No reasoning behind information technology, luckily I check my email often. No way to manually reschedule, information technology's the weekend so the client support Is down. They automatically rescheduled me FOR APRIL seven LANDING ON Apr eight. Are you kidding me?!? And so at that place goes work, good luck explaining this one.
I had an event on the 7th, had to cancel it and outcome refunds, there goes another v weeks of effort and wasted money and resources. Luckily for me I lived in Vegas before so I accept extended family hither (I don't take to find hotel, rent a automobile, etc) but I cannot imagine what this is like for everyone else who had to fork over $175-$350/night for same day hotels on the strip for an extra iv days on meridian of transportation and food costs, maybe had to book with a different airline instead and pay $400+ for a next solar day or same 24-hour interval flight, or people with children who accept school. All in all Spirit is the worst airline on planet earth. I don't care if the ticket is $fifteen.99 Do Not BUY IT, You lot Will REGRET IT.
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Amanda of Hopewell, VA Verified Reviewer
Original review: April 4, 2022
This was our first time flying Spirit Airlines and it volition be the Terminal! I am very doubtful this airline will stay in business unless they modify their customer service and efficiency. Our fist flight was delayed 5 hours, no warning and no updates every bit to why. This was fine. We understood things happen and let this go, even though nosotros near missed an result we were flight to. Our flight returning was canceled a niggling over an 60 minutes. Once again no alert and no explanation. We were routed to another line where we were supposed to change our flight. We were and so notified after standing there for an hour that we were in the wrong line and then rerouted us to some other line to find out ALL Spirit flights were canceled.
Nosotros waited for several hours with no updates. My husband and I made the conclusion to become offsite to hire a car to return dwelling so we would non miss a twenty-four hour period of work (I had a work event that I could not miss as I am the coordinator for). We spent +$600 to hire a auto and brand our 16 hour drive home. I stayed on the telephone waiting for client service for over five hours where I was then pond off to a manager who was the nigh sick-mannered director I had ever spoken with. She had no empathy or compassion for what we experienced. She continued reading from her script as to why at that place was nothing she could do to assist me. Instead of listening to me (mind her this is her task equally the manager of customer service) she continued to speak over me and discontinue what I had to say.
This is the main reason I will NEVER book with Spirit airlines once again. Their communication and customer service is the worst. They are a scam trying to make money. They practise not care about their customers. They overcharge for bags and everything on top of it. Out of the many times I have flown this was the absolute worst. I tin't say it plenty. Delight exercise not waste product your free energy or fourth dimension on this airline.
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Source: https://www.consumeraffairs.com/travel/spirit.html
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